Privacy Policy

1. Information We Collect

When you use the FollowThruOps website or services, we may collect the following information:

• Contact information you provide: name, email address, phone number, company name.
• Messages you submit through our contact form or via email.
• Information you share during an Ops Review call or onboarding process.
• Business workflow data you choose to share so we can configure and operate your FollowThruOps service (for example: lead details, customer communications, project status updates).
• Usage data from our website, including pages visited, time on site, and referral source, collected through privacy-respecting analytics.

2. How We Use Your Information

• To respond to your inquiry and provide the services you requested.
• To configure, operate, and improve your FollowThruOps workflow.
• To communicate with you about your account, service updates, or operational matters.
• To send the daily or weekly briefings you subscribe to.
• To improve our website, services, and user experience.
• As required by law or to protect our rights.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:

• Service providers: We use trusted third-party services (email delivery, hosting, analytics) that process data on our behalf under strict contractual obligations. These providers are prohibited from using your data for any other purpose.
• With your consent: If you ask us to share information with a specific partner or tool, we will do so only with your explicit permission.
• Legal requirements: We may disclose information if required by law, regulation, or valid legal process.

4. Data Retention

We retain your information only as long as necessary to provide our services, respond to your inquiries, and comply with legal obligations. When you end your FollowThruOps service, we will delete your workflow data within 30 days unless you request a different timeline.

5. Your Business Data

When you use FollowThruOps, the service may process your communications, lead data, customer messages, and workflow details. This data is used solely to deliver your briefings, follow-up support, and operations workflows. We do not train models on your business data. We do not share your business data with other customers.

6. Security

We take reasonable measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is perfectly secure, but we are committed to protecting your data with industry-standard practices.

7. Cookies and Analytics

Our website may use privacy-respecting analytics to understand how visitors use the site. We do not use advertising trackers or sell analytics data. You may opt out of analytics through your browser settings or by contacting us directly.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing hello@followthruops.com. We will respond to your request within 30 days.

9. Changes to This Policy

We may update this privacy policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this privacy policy or our data practices, contact us at hello@followthruops.com.